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All I want for Christmas is to play online, but Microsoft won’t let me

As of Wednesday the 26th, my experience with Xbox LIVE could best be described as “inconsistent”. I am randomly and sporadically kicked off of the service, and by that, I mean any time I try to do something — anything.

To make sure this wasn’t an isolated case of shitty broadband service on the part of my cable provider, or a local “malfunction”, I rang up some friends in various parts of the country to see if they were having similar issues — they were.

Around noon today, my annoyance got the best of me, and I called up 1-800-4my-xbox. I was greeted, as always, by the never-helpful automated super-dork — Max.

I’ve been down this road before, so I know to skip past his bullshit by spouting off “Agent” a hundred times until he finally gets the hint.

Anyhow, long story short, the agent tells me that the Xbox LIVE servers are having difficulty dealing with the massive influx of users that apparently got a 360 for Christmas. “Seriously?” I asked. “Yes, seriously” he responded.

In fact, it’s such a problem, that they have temporarily disabled the ability to create a new LIVE account. I went ahead and tried to create an account (out of curiosity) and I wasn’t able to.

I am unsure if this is the “official” Microsoft stance regarding the issue, but it does seem logical, and it did come straight from the mouth of a Microsoft employee — Tier 3 even! His Thetan levels must be off the chart.

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The agent estimated that the problems will be fixed by the end of the weekend, if not by the end of the night. So I guess I just want to say “thank you” to Microsoft for making such a killer system. If it weren’t so awesome, I might actually be able to sign into the Chromehounds servers and, you know, play some freaking games.

58 COMMENTS

  1. Console: units sold
    Sony PlayStation2: 280,000
    Nintendo Wii: 259,000
    Microsoft Xbox 360: 199,000
    Sony PlayStation 3: 130,000
    this is the us retail sale and not unit sold or held in stock at shop’s warehouses (you can not count console not sold to the public) as microsoft and some outhers do
    i have all of the above and by far the best is the ps3 for gaming and on line play
    the xbox live to say as little as possible is not good i chould say lods on xb live but the page is not long Enough to finnish if i start

  2. Your telling me that out of 1.5 million pre-sales of Halo 3 (http://news.filefront.com/current-halo-3-sales-figures) were only for roughly 199,000 consoles in the US, and the fewer that sold in europe? Unless your talking about this Christmas alone in which case still makes my previous point valid. Plus lets all be real here what service do you pay for that is up 100% all the time, internet uh no and most roughly pays around 45 dollars for internet a month, how about electric or cable. I miss the old days of gaming when it was about the games instead of the consoles cause the consoles aren’t worth anything with out play worthy games. And for me so far the PS3 which will probably have many in 4 years will probably have a slimline version for a cheaper price that will finally make it worth buying for me personally. Lets face xbox currently have better games and are paying for better features like the maddens exclusive 60 frames per second vice PS3 30 fps. and yes we all know MSG4 and i’ll envy you for about 6 months until something for the xbox comes out that lets me forget about it. come on gamers get back to what really should matter to a gamers heart the freakin games.

  3. I don’t see this posted yet, but Microsoft is offering up an apology and a future FREE LIVE GAME download. Personally, I still had problems last night logging in at 11pm. It connected, but DL rates were low (1% every 2 minutes).

    Here’s the apology.

    An Open Letter from Marc Whitten about Xbox LIVE this Holiday
    Published January 3, 2008

    Dear Xbox LIVE Members:

    During this past holiday season you helped us break a number of Xbox LIVE records. This included our largest sign-up of new members to Xbox LIVE in our 5 year history and just yesterday you broke the record for the single biggest day of concurrent members ever on the service.

    As a result of this massive increase in usage we know that some of you experienced intermittent Xbox LIVE issues over the holiday break. While the service was not completely offline at any given time, we are disappointed in our performance. I would like to take this moment to thank you each and every one of you for your patience and understanding as our team has worked around the clock to return the service to a stable state.

    At the same time we would like to offer a token of our appreciation to all of you in celebration of record success for the service. And as a thank you for your loyalty during this holiday period, we will be offering all of our Xbox LIVE members around the world access to a full Xbox LIVE Arcade game that will be available to download free of charge. In the coming weeks we will be sharing the specific details of this offer with you.

    Thank you again for helping make Xbox LIVE everything that it is today!

    Sincerely,

    Marc Whitten

    General Manager, Xbox LIVE

    Gamertag: Notwen

  4. LIVE has been going nuts lately, and I can say I am one of the many who has been annoyed. The truth is that nothing is always working, like previously said. So many people want to join LIVE or got it for the holidays… bc its a great system for live gaming. It’s not what console is better than another, just the fact that we want LIVE to get up and running again. Plain and simple, and I’ve found it’s working somewhat better than normal.

    any who wanna play some CoD4… the names my gamertag…holla atcha boiiiiiiiiiiiiiiii

  5. “Thank you to Microsoft for amking such a killer system” wow Dan, not sure if I really need to ask this but are you gay? Cause you sound like a gay homo Xbox fan boy to me. Microsoft screws you and you still praise them for it, man the brain washing is really working.

  6. i’ve got a ps3 with COD4, and there are plenty of people online for it and i’ve seen little problems,even if i did, i’d say ok…no problem because it’s free, but i’ve got a lot of friends that are on the 360, so i’ve had no choice but to get on live just to play with them, but live has been jacked up since xmas, and as of right now, is still extremely difficult to get on and get some rounds going on COD4…still getting the “you need and active connection” error, and sometimes you can’t invite anyone to the party, and even if you did, you’re almost guaranteed to lose someone out of your party…it’s not about what system is better than the other, it’s about us paying money for live and it not working since xmas…it’s january 7th for GOD’S sakes!!! Microsoft needs to fix it, or give us some damn points or something…cuz this is a crock of sh*t!!! I just want to play, anyways if any of yall are on the cod4 for live, if it ever gets straightened out…hit me up…the name is my gamer tag.

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