Valve have unveiled that they will be accepting contributions of custom items and avatars from the community. If you’ve got any modeling skill or creative talent, you can create an item and submit it to Valve for them to look over. If it meets standards, it’s in the game for everybody.
Head to the site to see what it’s all about. Looks fantastic to me, in part due to the fact that there will be some amazing hats and items put out by the community, but mostly due to the fact that people might stop complaining about their favourite hat not being in the game. Actually, what am I thinking? People will always complain. The Internet has proven that no matter how much good stuff people have, they still love to complain about it.